Skip to main content

Wednesday's Online Business Mistake-Customers are Your Business

The week went pretty quick again, it is Wednesday again! Time for Wednesday's Online Business Mistake.  This week is not really my online business mistake but a mistake by a big business that I have encountered.  No matter what business you are in, your customers or clients are your business.  Think about it for a minute, you wouldn't have a business if you had no more customers or clients.

This is a slightly different post as this is not an online business, but a place that I used to go to often.  I have recently decided not to do business with them as they seem to not really care so much for their customers.  I am going to do my best to explain their business mistakes without giving away the business.  I promised when I started to do these posts that I would not share a company or person's name if I mention a mistake I see them make.

I started going to this business about 3 years ago, maybe a little longer.  They offer a reward system and everybody I know had gotten rewards in the beginning but I did not.  I asked them about it and they had no answer.  I did start to get rewards in time but all of a sudden they drastically reduced any rewards I had gotten along with many other people.  I tried to get ahold of them just to get answers and discuss with them why they were losing so much business, but they never returned any of my emails.  Trying to get service in there is a joke anymore, I have got shrugged off with "yeah somebody will be around."  Nobody ever came around.  I tried to contact them to let them know that I have spoke with many people who have told me the reason they do not go there anymore, still no answer.  They have much less business then their competitors.  Their competitors offer more rewards and also much better customer service.  Any problems, questions or customer needs are addressed very promptly at the competitors.  Guess what, the competitor has the most business as the company with bad customer service is losing their customers.

What should this teach us? Customers are the heart of your business.  You should always address concerns, needs, questions and comments promptly.  I would have continued to go to both places but now I will only go to the competitors business as they offer better rewards and have answered me every time I have contacted them.  Every time I was in the competitor's business, customer service was not a problem.  Had the company I talked about even picked up the phone to call or simply email me to acknowledge my contact with them, I could have had more respect for them as a business.

Always address your customer's concerns.  Make sure you offer great customer service and show them you appreciate them! You will have a bigger success, trust me.
Enhanced by Zemanta
2 comments

Popular posts from this blog

Easy Work at Home Writing Opportunity

Just an important update here:
Bubblews was a legit site that had paid me a few times, but they are no longer here.  They did close down for whatever their reason was, tho I am guessing it was hard to keep up with scamsters and the way the advertising was working.  Sorry but they are no longer a place to write.

Looking for a new and great work at home opportunity? Yes this is completely free to join, no upgrades at all.  It is a writing opportunity, but not like the freelance sites that you write specific articles for a client.  This is a work at home writing opportunity that is quite easy and the articles are your choice.

The name of the site is Bubblews and it is a fun site to work on! It is a bit different from the rest as it pays you for any pageview, comment or like your content gets.  You write a minimum of 400 characters in a post and you get 1 penny for every unique view, comment or like that it gets.  I know you are think 1 penny isn't a lot, but other sites don't pa…

Earn a Second Income Working at Home

For years I have been testing various work at home companies and for a while I was dormant on my blog because I always have to make sure it is a legitimate way to earn money.  For a while I hadn't seen any that was really worth mentioning, but now I would like to talk about a company that has been around for 19 years.
SFI is a company that I started to really work with this month and I have seen so many positive things.  I was seeing a lot of good things about SFI and I decided to jump on board and try it out.  I am very excited about them as a company.  They make it easy to succeed really! You do have to work, but they provide a lot of valuable resources to help us succeed.
I am looking for people who would like to join my team.  Are you motivated and looking to succeed? Let's do this together! You do have to put work in, this is not a sit and do nothing kind of income.  The work is not complicated and you can have fun with it - even play games and compete in contests.  Tho th…

Seven Must-Have Apps for Freelancers

Freelancers are their own administrative assistant, accountant, negotiator, editor and marketer. It's not easy, working for yourself, but there are resources out there to help make your freelance career a bit less hectic and a far more organized. Apps can help you to manage your time and resources wisely by aggregating many of the tools a larger organization has at its disposal into your own personal device of choice. Here are a few must-have apps for the seasoned ornew freelancer.
MyPrice
MyPrice is one of the best applications to have on your phone if you're a freelancer. Period. The application is a great tool for estimating your hourly and project rate as a freelancer. It bases its estimations off of your experience, skills, expenses and what type of project you're working on. It also aggregates great freelancing tips and job opportunities.
NeverLate
NeverLate is an excellent, and free, replacement for the default iOS calendar application. The app is particularly useful to…